Discoloured water is almost always caused by iron or manganese disturbed in the mains. Do not drink it — but it is usually temporary.
Stop using the water for drinking and cooking until it runs completely clear. Do not run the hot tap — you risk contaminating your hot water cylinder.
Iron and manganese disturbed in water mains. Even treated water contains trace amounts of naturally occurring iron and manganese. Over time, these settle as deposits on the inside of water mains. When water flow changes direction — after a burst main, nearby maintenance, or a fire hydrant being operated — these deposits become disturbed and enter the supply. This is the most common cause.
Old iron or steel pipes. If only one tap or your hot water is affected, the issue may be corroding iron pipes within your own property rather than the mains supply.
Disturbed sediment in your internal tank. Some older properties have cold water storage tanks in the loft. Sediment can accumulate and be disturbed, particularly if the tank has not been serviced recently.
Do not drink brown or discoloured water. Iron and manganese at these levels are not acutely toxic to healthy adults, but the water quality is compromised. Do not use it for:
Your water company is legally required to investigate water quality complaints and may arrange to flush the local main if iron deposits are the cause.
Check your water
Enter your postcode to see your water quality data
Frequently asked questions
Do not drink discoloured water. Iron and manganese at these levels are not acutely toxic, but discoloured water indicates disturbed sediment or corroding pipes and should not be consumed. Do not use it for cooking, infant formula, or drinking until it runs clear.
This is usually caused by a burst main, nearby emergency repair work, or a change in water flow direction that has disturbed settled iron and manganese deposits in the water mains. It is a supply issue, not a problem with your property.
If it is a mains disturbance, the water usually clears within 15–30 minutes of running the cold tap slowly. If it persists beyond 30 minutes or neighbours are not affected, it may be a problem within your internal plumbing.
Yes, run only the cold tap slowly. Running the hot tap first risks filling your hot water cylinder with discoloured water, which takes much longer to clear. Run cold only, slowly, for 15–20 minutes. If it does not clear, call your water company.
Other common problems
All city guides